Under Warranty Repair

DapuStor will not charge for repairs on products under warranty.

If the damaged component is not within the warranty coverage or the product is not within the warranty period, DapuStor will charge a repair fee.

DapuStor will bear the cost of returning repaired products to customers.

Out-of-warranty Repair

If the damaged component is not within the warranty coverage or the product is not within the warranty period, DapuStor will charge a repair fee.

If maintenance costs are incurred, DapuStor will provide the customer with an estimated quotation after receiving the product that requires paid maintenance, and will proceed with the repair after the customer agrees.

The customer is responsible for bearing the cost of shipping the product to the DapuStor Service Center and having it shipped back to the customer's address after repair, as well as all additional expenses including customs duties.

Liability Limitation

When the DapuStor Repair Center receives the product, it takes several weeks to diagnose the issue, repair the product, and send it back to the customer.

DapuStor shall not be liable for and cannot guarantee the following items:

• Returned products or product accessories without an RMA number.

• Retain any data in the internal or external storage devices.

Information Security

Please note that before returning the product, the customer should remove any confidential data from the product. DapuStor assumes no responsibility for any data loss or leakage.

If the customer is unable to delete confidential data on their own, please notify DapuStor before sending the product. DapuStor will communicate with the customer and provide corresponding suggestions and solutions.